Practice Team

Practice Management

  • Mrs Claire Osterberg – Female, Site Manager and Breckland Alliance Compliance Manager
    Claire joined the Watton team full time, from the Breckland PCN in December 2019. She has over 20 years of health care experience, having worked as the Compliance Manager across the 4 PCN sites and previously as the Deputy Practice Manager at School Lane Surgery. Prior to joining the PCN she served as an RAF Medic at home and overseas in both clinical and administrative roles.
    Claire continues to support the PCN as Compliance Manager whilst Managing the Watton Site
    Claire is married with one grown up daughter and has a passion for travel and photography, combining both whenever possible.
  • Mrs Gemma Smith – Female, Reception and Admin Manager
  • Miss Laura Gregory – Female, Admin Lead
  • Miss Megan Herbert – Female, PA to management


We have a team of highly trained administration staff at the surgery who provide a number of support services for the doctors, practice management and nursing staff.


The reception team are highly trained and can offer a great deal of assistance to you. It is vital that you answer any questions they may ask as they are managing a very busy workload and must try to prioritise needs. Anything you tell any member of staff is treated in the strictest confidence.

  • Mel Hudson – Reception Team Lead


We have a highly trained team of secretaries who provide an important support service to the doctors, nursing team and practice management.