• You will be treated with courtesy and respect by all practice personnel.
• An urgent telephone appointment with a doctor will be available on the same day.
• Our standard is to see 80% of patients within 20 minutes of their appointment time. If you have waited longer than this, please ask the receptionist manager for an explanation.
• Requests for repeat prescriptions will be dealt in two working days.
• All comments and suggestions about the service are welcome.
• If you have a complaint, please speak to any member of staff. Your complaint will be dealt with in a professional and efficient manner.
• We wish to make the Watton Medical Practice as accessible as possible. If you have hearing, visual, or physical difficulties please let the receptionist know so that we can enable you to fully use our services.
• To communicate with patients as effectively as possible.
• To respect carers and the role they play in patient care.
• For more information on complaints, please visit our suggestions, comment and complaints page.