This service enables patients (who have a username and password) to request, view, book and cancel SOME nursing appointments, If you would like to use this service, you will need to come into the surgery with some form of identification (ie. driving licence, passport, birth certificate) to receive your username and password. Please also pick up a leaflet from reception which will help you get started with using this service. We would encourage all our patients to obtain their username and password from reception (even if you do not think you will use the service) as we hope to develop the service further in the future.
Currently the appointments, subject to availability, that are bookable on line are:-
- Asthma
- Contraceptive Pill check
- Blood Pressure Check
- Smears
- Cardiac Annual Appointments
Please note: Only the above appointments are available to book online. We do not offer appointments online for medication reviews, telephone consultations, doctor's appointments, injections or Blood Tests. Any appointments made for these using the above slot types will be rejected.
Appointments
Routine Appointments - To book an appointment, please telephone on 01953 881247, or call into the surgery. All calls are queued, so please hold until the receptionist answers. Routine appointments can be pre-booked and you will be given the next available appointment.
Urgent Appointments - If you are requesting an urgent same day appointment, please telephone the surgery on 01953 881247 and you will be allocated to the triage call list for the day. The doctor will initially contact you by telephone and will discuss and review your condition. They will agree the best course of treatment which may or may not include a face to face appointment.
We have an answerphone service for patients to canel their appointments. Please ring 01953 881247 and select option 2.
Our calls may be recorded for training purposes, and to protect staff.
Extended Hours
We offer one early morning and one late night surgery every week, with both a GP and a Nurse, to assist those patients’ who may find it difficult to come for an appointment or to receive a phone call at other times due to working or caring commitments. On a Tuesday we open at 7am for pre booked appointments and phone calls can be requested before 8am on these days. And included as part of improved access to general practices, patients can make appointments to see a GP on a Wednesday evening between 6.30pm and 8.00pm and phone calls can be requested after 6pm on this day.
During these surgeries we can only see patients who have a pre-booked appointment. This includes a phone call if previously requested. We are sorry but all other patients’ requests will need to wait until our normal opening hours. The out of hours GP service is still available before 8.30am and after 6.30pm Monday to Friday and over the weekend. This can be accessed by phoning 111. This service is available 24 hours a day, 365 days a week and calls are free from landlines and mobile phones. To access the 111 service via a textphone call 18001 111.
Also, with effect from 1st June 2015 you can visit the Norwich Practices—Health and Walk In Centre, at Rouen House, on Rouen Road in Norwich.
Home Visits
Whilst it is preferable patients come to the surgery, if someone is really too unwell to come, a doctor or paramedic will visit. Home visits will only be made for medical reasons, not for social reasons or lack of transport. Please telephone before 10.00am to request a home visit.
Paramedic
A paramedic may come to visit you instead of a doctor. The paramedic liaises closely with the doctors.
Chaperone Policy
The practice is committed to providing a safe and comfortable environment where patients and staff are confident that best practice is being followed. Patients are entitled to ask for a chaperone for any consultation, examination or procedure where they feel they prefer to have a chaperone. The practice will endeavour to provide a formally trained chaperone upon request, but patients would help us by requesting a chaperone when booking an appointment where a chaperone is required. This may mean rescheduling appointments in order to meet this need. A doctor nurse or other health care professional may also require a chaperone to be present for certain consultations.