Watton Medical Practice24 Gregor Shanks WayWattonThetford, IP25 6FATel: 01953 881247
This service enables patients (who have a username and password) to request, view, book and cancel SOME nursing appointments, If you would like to use this service, you will need to come into the surgery with some form of identification (ie. driving licence, passport, birth certificate) to receive your username and password. Please also pick up a leaflet from reception which will help you get started with using this service. We would encourage all our patients to obtain their username and password from reception (even if you do not think you will use the service) as we hope to develop the service further in the future.
Currently the appointments, subject to availability, that are bookable on line are:-
Please note: Only the above appointments are available to book online. We do not offer appointments online for medication reviews, telephone consultations, doctor's appointments, injections or Blood Tests. Any appointments made for these using the above slot types will be rejected.
Routine Appointments - To book an appointment, please telephone on 01953 881247, or call into the surgery. All calls are queued, so please hold until the receptionist answers. Routine appointments can be pre-booked and you will be given the next available appointment.
Urgent Appointments - If you are requesting an urgent same day appointment, please telephone the surgery on 01953 881247 and you will be allocated to the triage call list for the day. The doctor will initially contact you by telephone and will discuss and review your condition. They will agree the best course of treatment which may or may not include a face to face appointment.
We have an answerphone service for patients to canel their appointments. Please ring 01953 881247 and select option 2.
Extended Hours/Improved Access
During these surgeries we can only see patients who have a pre-booked appointment. This includes a phone call if previously requested. We are sorry but all other patients’ requests will need to wait until our normal opening hours. The out of hours GP service is still available before 8.30am and after 6.30pm Monday to Friday and over the weekend. This can be accessed by phoning 111. This service is available 24 hours a day, 365 days a week and calls are free from landlines and mobile phones. To access the 111 service via a textphone call 18001 111.
Also, with effect from 1st June 2015 you can visit the Norwich Practices—Health and Walk In Centre, at Rouen House, on Rouen Road in Norwich.
PHLEBOTOMY CLINIC (Blood Tests)
We have a ‘sit and wait’ phlebotomy clinic with appointments on a number system Monday to Friday, 8.30am - 11.00am. We would ask that patients who have not fasted or patients with no need to have an early appointment, to please come after 9.30am. Patients who need to have INR blood tests will still be offered a booked appointment if they wish.
Patients who are not normally resident within the practice catchment area are treated as temporary residents. You will need to come into the surgery to complete a temporary registration form.
You will also need to bring in a form of identification with you (ie. driving licence, other form of photo identification).
Your named GP is according to the first letter of your surname
A-M - Named GP is Dr Mahatme
N-Z - Named GP is Dr Kumar
Complaints Brochure Version 2018.pdf
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